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IT & Technology

Service Delivery Manager

Job Information

Location

United Kingdom

Career Level

Senior

Employee Type

Full Time (Permanent)

Job Type

Service Delivery Manager

Experience

8 Years

Salary

£45 - £55K Base plus commission

Availability

4 Weeks Notice

Candidate Highlights

Candidate Overview

Our candidate is a dedicated Service Delivery Manager equipped with extensive experience in driving operational excellence, problem resolution, and continuous service improvement in an MSP environment.

They bring a wealth of expertise in overseeing service delivery operations for MSPs and their customers, ensuring adherence to SLAs, driving problem management initiatives and driving continuous service improvement efforts. With a strong focus on incident management, process optimisation and client satisfaction, they are adept at navigating the intricacies of an MSP environment to deliver superior service.

Our candidate has a proven track record of success in service delivery management at MSPs, serving a diverse clientele across various industries. Their deep understanding of MSP operations, coupled with their strategic approach to service delivery has enabled them to consistently exceed client expectations and drive business growth.

With a comprehensive skill set encompassing service delivery management, problem resolution, and continuous service improvement, our candidate makes a significant impact in any MSP setting. Their ability to effectively lead teams, optimise processes and foster client relationships sets them apart as a valuable asset capable of driving operational excellence and delivering superior service outcomes.

Key Experience:

Additional Information

Career Level

Senior

Years of Experience

8 Years

Job Type

Full Time (Permanent)

Educational Background

Degree

Job Type

Service Delivery Manager

Qualifications

ITIL, PRINCE2, AWS Cloud

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